Consumer Health Data Privacy Policy

This policy explains how BQOME LLC (“BQOME”, “we”, “us”) collects, uses and shares consumer health data through the BQOME scale, the BQOME app and bqome.com. It applies to residents of Washington State under the My Health My Data Act, and to residents of Nevada and other states with similar laws. It adds to our Privacy Policy, which covers all other personal information.

1. The consumer health data we collect

• Body measurements from the scale: weight, BMI, body fat, muscle, water, bone, protein, visceral fat, body-area readings, heart rate and the other estimates the scale makes.
• Profile details that relate to health: age, sex, height, activity level, goals, and answers you give about pregnancy, breastfeeding, implanted medical devices, medication or areas to go easy on.
• Wellness information you add or create in the App: workout plans and logs, meal preferences and allergies, and messages you send to the coach.
• Data you choose to sync with Apple Health or Google Health Connect.

2. Where it comes from

From you (what you enter in the App), from the scale when you step on it, and from Apple Health or Health Connect when you turn on syncing.

3. Why we use it

• to show your readings, trends and body map;
• to write your insights, workout plans, meal ideas and coach answers;
• to keep the App working, secure and free of bugs;
• to answer your support requests;
• where the law requires it.

We collect and use consumer health data only with your consent, or where it is necessary to provide the service you asked for. We do not use it for advertising and we do not sell it.

4. Who we share it with

• Service providers that process it for us under contract: cloud hosting (Supabase) and AI model providers reached through OpenRouter, which rank insights and build plans and do not use your data to train their models.
• Apple Health or Google Health Connect, only when you turn on syncing.
• Authorities, when the law requires it, or a buyer or successor of our business, under this policy.

We do not share consumer health data with data brokers or advertisers, and we do not have affiliates that receive it.

5. Your rights

You have the right to:

• confirm whether we collect, share or sell your consumer health data, and see it;
• get a list of the third parties and affiliates we share it with;
• withdraw your consent;
• have it deleted;
• appeal if we refuse your request.

To use these rights, email support@bqome.com from the address linked to your account, or delete your account in the App (Profile > Delete account) or at bqome.com/us/delete-account. We reply within 45 days, and may extend that once by 45 days where the law allows, telling you why. If we refuse, you can appeal by replying to our answer; if the appeal is refused you may contact the Washington State Attorney General.

6. Changes and contact

We will post any change to this policy here with a new date, and ask for your consent again where the law requires it. Questions: support@bqome.com.