Support

Email support@bqome.com. If your question is about an order, include the order number from your confirmation email. We reply within 2 business days.

Before you write about the scale

Many problems clear up with these steps: charge the scale fully with a USB-C cable, place the scale on a hard, flat floor (not carpet), update the App, and re-pair the scale with the App.

Common questions

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About the scale

BQOME is a general wellness product and is not intended to diagnose, treat, cure or prevent any disease.