Shipping

Where we ship

BQOME ships to addresses in the United States, including APO/FPO/DPO addresses where the carrier allows. We do not ship outside the United States at this time.

Cost and speed

Standard shipping is free. Orders usually leave our warehouse within 1 to 2 business days, and USPS Ground Advantage usually delivers within 2 to 5 business days after that. The shipping option and its cost are shown at checkout before you pay. Delivery times are estimates, not guarantees, and can be longer during holidays or bad weather.

Tracking your order

We email you when your order ships, with tracking details when the carrier provides them. If your order has not arrived within 10 business days of shipping, write to us and we will look into it with the carrier.

Address and delivery

Please check your address at checkout. If you spot a mistake, email us straight away; we can change the address only before the order ships. Risk of loss passes to you on delivery. If the carrier shows the order as delivered but you cannot find it, check with neighbours and your building, then contact us within 7 days.

Damaged or wrong items

If your order arrives damaged, or the wrong item arrives, tell us within 7 days of delivery with photos of the item and the packaging, and we will send a replacement or refund you in full, including all shipping costs. See the Returns and Refunds Policy.

Questions

Email support@bqome.com with your order number. We reply within 2 business days.