Returns and Refunds Policy

1. Summary

You can return a BQOME scale bought from our website within 30 days of delivery for a full refund of the purchase price. Defective devices are covered by our 2-year limited warranty. This policy is part of our Terms of Service and does not limit any rights you have under consumer protection law.

This policy applies to products bought directly from BQOME LLC (“BQOME”, “we”, “us”) at bqome.com. Products bought from other retailers or marketplaces (for example Amazon) follow that seller’s return policy, but our warranty still applies (see Section 5).

2. What can be returned

Eligible for a full refund: a Device returned within the return window, in like-new condition, with all accessories, manuals and batteries, preferably in its original packaging.

Hygiene note. Because the scale is used barefoot, please clean the glass surface before packing it. Trying the scale at home to see whether you like it is fine.

Partial refund or not eligible:

• items returned after the return window (warranty may still apply);
• items with damage caused by misuse, drops, liquids, or use over the maximum capacity;
• items missing parts or accessories (we may deduct their cost, up to 20% of the price);
• gift cards, digital services or downloadable content once used;
• items marked “final sale” at checkout, where local law allows;
• items not bought from us (contact the original seller).

Before you send it back, please remove the Device from your BQOME account in the App (Devices > Scale > Remove device). This keeps your measurement history private and lets the next owner pair it. If you want to delete your data too, see our Privacy Policy.

3. How to return an item

1. Request a return. Email support@bqome.com with your order number, the item, and the reason for return. Please do this within the return window.
2. Get your return authorization. We will reply within 2 business days with a Return Authorization (RA) number, the return address and, where applicable, a prepaid shipping label.
3. Pack the item. Include all parts and write the RA number on the outside of the box. Packages without an RA number may be delayed or refused.
4. Ship it within 14 days of receiving the RA. Use a trackable service and keep your receipt; we are not responsible for returns lost in transit unless we provided the label.
5. Inspection. We inspect the item within 5 business days of receiving it and email you the result.
6. Refund. If approved, we issue your refund as described in Section 4.

4. Refunds

Method. Refunds go back to your original payment method. We cannot refund to a different card or account.

Timing. We issue approved refunds within 5 to 10 business days of inspection. Your bank or card issuer may take another 5 to 10 business days to show the credit.

What is refunded.

Promotions. If your order used a discount or a free gift, we refund the amount you actually paid. If a free gift is not returned, we may deduct its listed value.

Taxes and duties. Sales tax or VAT is refunded with the item. Import duties paid to customs on international orders can usually be reclaimed from the carrier or customs authority, not from us.

5. Damaged, defective or wrong items, warranty and exchanges

Damaged in transit or wrong item. Tell us within 7 days of delivery, with photos of the item and the packaging. We will send a replacement or give you a full refund, including all shipping costs.

Defective after the return window: warranty. Within 2 years of purchase, if your Device has a manufacturing defect, we will repair it, replace it with the same or an equivalent model, or refund the purchase price, at our choice. Before a warranty return, our support team may ask you to try simple troubleshooting, such as new batteries, a firmware update or re-pairing with the App. Warranty claims need proof of purchase, including purchases from authorized retailers. A replacement Device is covered for the rest of the original warranty period or 90 days, whichever is longer. The warranty does not cover normal wear, batteries, cosmetic damage, misuse, liquid damage, accidents, unauthorized repair or use over the maximum capacity. See our Limited Warranty for the full terms.

Inaccurate readings. Body composition values are estimates and can vary with hydration, meals and exercise. Small differences from other scales or clinical equipment are not a defect. Weight readings outside ±0.2 kg / ±0.4 lb under correct use may be a defect, so please contact support.

Exchanges. We exchange items only for a defect, damage or an incorrect shipment. To get a different model or color, return the original item for a refund and place a new order.

6. Your legal rights, app purchases and contact

EU and UK customers. You may withdraw from an online purchase within 14 days of delivery without giving a reason. To do so, send us a clear statement (for example, an email to support@bqome.com) or use the model withdrawal form below. Return the item within 14 days of telling us. We refund all payments received, including standard delivery costs, within 14 days of your notice; we may wait until we receive the item or proof that you sent it. You pay for any loss in value caused by handling beyond what is needed to check the item. You also have a statutory guarantee of at least 2 years for goods that are not as described or are faulty.

Model withdrawal form. To BQOME LLC, support@bqome.com: I hereby give notice that I withdraw from my contract for the sale of the following goods: [item], ordered on [date] / received on [date]. Name: [ ]. Address: [ ]. Date: [ ]. Signature (if on paper): [ ].

Other countries and US states. Where local law gives you longer return periods or extra rights, those rights apply and override this policy.

App purchases and subscriptions. The BQOME App is free to download. If you buy paid features or subscriptions in the App, Apple or Google processes the payment, and refunds are handled under their policies. Request a refund at reportaproblem.apple.com for Apple, or in your Google Play order history for Google. To stop future charges, cancel the subscription in your app store account settings; deleting the App does not cancel it.

Changes. We may update this policy. The version in effect on the date of your order applies to that order.

Contact. BQOME LLC. Email: support@bqome.com.