Help

Support

Page updated October 7, 2026.

Email support@bqome.com. If your question is about an order, include the order number from your confirmation email.

Before you write about the scale

Many problems clear up with these steps: fit new batteries, place the scale on a hard, flat floor (not carpet), update the App, and re-pair the scale with the App.

Common questions

Shipping
Returns and refunds
Warranty
Delete your account and data
Privacy Policy
Terms of Service

About the scale

BQOME is a general wellness product and is not intended to diagnose, treat, cure or prevent any disease.