Limited Warranty

1. Summary and warranty period

BQOME LLC (“BQOME”, “we”, “us”), warrants that your BQOME smart scale will be free from defects in materials and workmanship under normal use for 2 years from the date of original retail purchase. If a covered defect appears, we will repair it, replace it or refund it at no charge, as described below. This warranty is in addition to your rights under consumer protection law, and it does not limit them (see Section 5).

Who is covered. This warranty applies to the original purchaser and to anyone who later receives the Device as a gift or by resale where the law allows, with proof of the original purchase. It covers Devices bought new from BQOME at bqome.com or from an authorized retailer. Devices bought used, refurbished by third parties, or from unauthorized sellers are not covered.

2. What is covered and what we will do

Covered defects are failures caused by materials or manufacturing under normal household use as described in the user manual, for example:

• the Device does not power on with fresh, correctly installed batteries;
• the display, buttons or sensors fail;
• Bluetooth or Wi-Fi connection fails repeatedly after troubleshooting;
• weight readings vary by more than ±0.2 kg / ±0.4 lb from a known weight when used on a hard, flat floor;
• the glass platform cracks without impact, misuse or overloading.

What we will do. If we confirm a covered defect, we will, at our choice:

1. repair the Device with new or refurbished parts; or
2. replace it with a new or refurbished Device of the same or equivalent model; or
3. refund the purchase price if repair or replacement is not possible or practical.

Repaired or replaced Devices and parts become your property, and the replaced Devices and parts become ours. We pay the cost of parts, labor and return shipping to you for valid claims.

3. What is not covered

This warranty does not cover:

• normal wear and tear, including scratches, scuffs and fading;
• batteries, except those dead or leaking on arrival;
• damage from accidents, drops, impact, liquids, steam, extreme heat or cold, or use outdoors;
• loads above the maximum capacity of 180 kg / 396 lb, standing on the Device with shoes or objects, or using it as a step or seat;
• use not in line with the user manual, including use on carpet or uneven floors;
• commercial, clinical or shared public use (for example in gyms or clinics);
• repair, opening or modification by anyone other than BQOME or an authorized service center;
• Devices with a removed, altered or unreadable serial number;
• cosmetic issues that do not affect function;
• differences in body composition estimates (body fat, muscle mass and similar values), which are estimates and are not measurement defects;
• problems caused by your phone, operating system, network, or third-party apps and services such as Apple Health or Health Connect;
• loss or corruption of data; please keep the App synced and export your data regularly;
• shipping damage on a return that was not packed safely.

4. How to make a warranty claim

1. Try quick fixes first. Fit new batteries, place the scale on a hard, flat floor, update the App and firmware, and re-pair the Device. Our support page has guides.
2. Contact us within the warranty period and within 30 days of noticing the defect, at support@bqome.com. Include your name, order number or proof of purchase (receipt or invoice showing the date and seller), the Device serial number (on the back of the scale), and a short description with photos or a video of the problem.
3. Troubleshooting. Our team may guide you through further steps remotely. Many issues are solved this way.
4. Return authorization. If the issue needs a repair or replacement, we email you a Return Authorization (RA) number and a prepaid shipping label. Do not send a Device without an RA number. For some claims, we may ask only for photos and not need the Device back.
5. Prepare the Device. Remove it from your BQOME account in the App (Devices > Scale > Remove device), take out the batteries, and pack it securely.
6. Resolution. We aim to complete your claim within 14 days of receiving the Device and will tell you if it will take longer.

No-fault-found or not covered. If we find no defect or the issue is not covered, we will explain why and return the Device to you. We may offer an out-of-warranty repair or replacement at a quoted price, which you can accept or decline.

5. Limits of this warranty and your legal rights

Exclusive remedy. To the extent permitted by law, repair, replacement or refund as described above is your sole remedy under this warranty. Any implied warranties, including merchantability and fitness for a particular purpose, are limited to the length of this warranty. To the extent permitted by law, we are not liable for indirect, incidental or consequential damages arising from a breach of this warranty. Some states and countries do not allow limits on how long an implied warranty lasts, or exclusions of incidental or consequential damages, so these limits may not apply to you.

United States. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Using the App, a particular phone, or BQOME-branded parts is not a condition of this warranty.

European Union and United Kingdom. As a consumer, you have a legal guarantee of conformity from the seller for at least 2 years from delivery, free of charge, under your national law. This commercial warranty is in addition to that legal guarantee and does not affect it.

Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Other countries. Where local law gives you broader rights, those rights apply.

Software and data. The App and firmware are covered by our Terms of Service, not by this hardware warranty. Data handling during repairs follows our Privacy Policy; we do not access the measurement data stored in your account to repair a Device.

No other warranties. No BQOME employee, retailer or agent may change, extend or add to this warranty.

6. Changes and contact

We may update this warranty for future purchases. The warranty in effect on the date you bought your Device applies to it.

Warranty service: BQOME LLC. Email: support@bqome.com.